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1. Address of delivery and invoicing
The goods are delivered at the address indicated by the consumer on the purchase order. The consumer has to check the state of the packing of the goods at the delivery and to announce any damage due to the carrier on the delivery order, as well as to « lavillerose.fr », within the time of one week. The consumer can, at his own request, obtain the sending of an invoice at the address of invoicing and not at the address of delivery by validating the option envisaged for this purpose on the purchase order.
2. Delivery problems due to the carrier
Any anomaly concerning the delivery (damage, missing product compared to the delivery order, damaged parcel, broken product) will have to be imperatively indicated as of reception. In case of damage, the customer would have to address himself in parallel to the carrier at the latest the first working day following the delivery date.
3. Delivery error
The consumer would have to formulate to Us the day of the delivery or at the latest the first working day following the delivery, every complaint of error of delivery and/or not conformity of the products in kind or in quality compared to the indications being reproduced on the order. Any complaint formulated beyond this time will be rejected. The formulation of this complaint to Us could be made :
- via the site under the heading : "contact us"
- by mail : info@lavillerose.fr
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